Refund policy

Guaranteeing a satisfactory shopping experience

You have 14 days from the date of receipt of any item to apply for a return

Free Service  /  You can return any item you bought easily, we will cover the shipping cost.

Frequently Asked Questions (FAQs)

If the product you received is damaged or defective, you may return the product within 14 days from the date of receipt, provided that it is in the same condition you received it with the original box intact and / or the packaging is intact, once we receive the returned product, we will examine it. If the product is defective or damaged, we will return the product value with any shipping charges paid within one week of your order return.
In unusual circumstances where the product received is faulty, you may return the product in the same condition you received it with the original box intact and / or the packaging intact. Once we receive the returned product, we will refund the payment as long as it has been returned within 14 days.
There are some situations where we can hardly support return:
1- Returns are requested outside the specified time frame of 14 days from the day of receipt.
2- if the product is used, damaged or not in the same condition that you received it.
3- Specific non-returnable categories.
4- Defective products covered by manufacturer’s warranty 5- Any consumable product used or installed. 6- Products with serial number have been tampered with or have been fake. 7- Anything missing from the package you received including price tags, stickers, original packaging, free accessories and accessories. 8- Fragile products related to personal hygiene
If you change your mind before receiving your product, simply contact us to cancel your order and we will refund the amount with any applicable shipping charges.If you wish to return the product after you receive it, you have up to 14 days to return it, subject to the rules below:
1- The product is not in the “Non-Returnable Products” list.
2- The product must not be a liquidation item and clearly stated that it is not refundable.
3- Only products whose retail packaging has never been opened (sealed box) and still have their original stamp can be returned.
Products that are not returned are:
1- The product should not be a liquidation item which is clearly stated as non-returnable.
2- When the supply notes specifically state that the product cannot be returned.
3- Any consumable products used or installed cannot be returned. As described in the Consumer Protection Law and its Executive Regulations and in the Non-Returnable Products Section.

Normally, a shipping company representative will contact you within 3-5 days from the day you request returns.

At this time, you will not be able to contact the shipping company directly. However, once the shipping agent has contacted you to pick up the product, you can provide it with your preferred time.

If you have paid by electronic means (credit or debit card), your card will be refunded. Depending on how long it takes to complete the transaction, it can take up to a month for your card or cashU account to appear.

If you have paid via Cash on Delivery, the amount will be refunded as an Emixstore credit and will be added to your Emixstore wallet. You can then use Emixstore Credit to make new purchases easily on Emixstore.com or simply transfer the credit to your account Personal Banking.
For security purposes, the name on the bank account must be the same as the name on your Emixstore wallet and account.
Make a purchase less than or equal to the balance available in Emixstore Wallet:
If the total amount of your new purchase including shipping charges is less than or equal to the balance available in your Emixstore Wallet, the system will notify you that there is sufficient balance in your Emixstore Wallet. You will then need to click ‘Apply’ and the new purchase amount will be deducted from your available balance.
Buy more than the balance available in Emixstore Wallet:
If the total amount of your new purchase including shipping charges is more than the balance in your Emixstore wallet, you’ll need to choose a credit card payment method

We accept return of the product only if it is in its original unopened box or box with all labels and barcodes on them, but in this case, please consult our Help Center for more information.

Means the product to be new, unused, unopened, undamaged and in its original packaging. The packaging should be the same when delivered to you.

At this time, the product can only be returned to us through one of our shipping companies.

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